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Built for high-volume WhatsApp teams
Turn every chat into clear, accountable work.
Waapix brings groups, customer messages, leads, assignments and follow-ups into one focused CRM—so no enquiry gets lost in the noise.
One workspace.Text, images & voiceGroup and direct chatLive assignment
TEAM INBOXAtlas Traders
North Region Sales
Walk-in Customer
Conversations 12
⌕ Search messages
Voice message · 0:34
Payment screenshot attached
AT
Atlas TradersMonitored group · 38 members
QualifiedType a reply… ➤
LEAD DETAILS
LD-1048
SISarah Iqbal
● Proposal Sent
Atlas Traders Pvt Ltd
↗
Auto-assignedLead sent to the least-busy agent
01
Shared inbox for every conversation
02
Smart distribution across agents
03
Complete visibility for management
Everything in one place
Built around the way your team already works.
Keep the familiarity of WhatsApp while adding ownership, structure, reporting and control.
Unified WhatsApp Inbox
Bring direct chats and monitored groups into one organized workspace. Handle text, images, documents and voice notes without switching screens.
Inbox8 new
Customer enquiry Now
Group message 2m
Smart Lead Assignment
Assign new enquiries to the least-busy available agent and automatically transfer work when someone goes offline or on break.
Live Kanban Pipeline
Move leads through customizable stages with drag and drop. Updates appear instantly without refreshing the page.
Group Monitoring
Separate monitored and unmonitored groups, map each group to a customer, and preserve the original group identity.
Agent Presence & Teams
Track online, offline and break status. Route conversations to the right department, team or individual.
Bulk Messaging
Send to imported contacts, selected numbers or groups with a configurable delay and clear delivery progress.
Alerts That Reach the Right Agent
New-lead popups and sound notifications appear only for the assigned agent, reducing distraction for everyone else.
CRM API
Create leads and trigger WhatsApp messages from your ERP, portal, website or any other authorized application.
Custom Chatbot
Build menu-based replies, route customers to teams and prepare your workflow for intelligent automated responses.
From message to resolution
Every conversation has a clear owner and next step.
Waapix turns an incoming message into a trackable workflow while keeping the customer experience natural.
See Waapix in action- 01
Capture
Receive group or direct messages with multimedia.
- 02
Identify
Match the sender and group to the correct customer.
- 03
Assign
Route the lead to an available agent or team.
- 04
Resolve
Reply, track progress, close and report.
Connect your systems
Works beyond the inbox.
Use the documented API to connect Waapix with the applications your business already relies on.
ERPOrders & customer data
WebsitesEnquiries & campaigns
PortalsService notifications
Custom APIAny authorized workflow
Ready when you are
Book your free demo ↗Bring order to every WhatsApp conversation.
See how Waapix can fit your sales, support and customer-service workflow.